June 6th, 2025
June 6th, 2025
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With a remarkable career spanning over 32 years in the cleaning and restoration industry, Jessika M. James is a seasoned professional and a trailblazer in her field. In 1982, she co-founded her first cleaning, restoration, and bio-remediation company in the northern California Bay Area, marking the beginning of a journey marked by innovation and expertise.
Jessika's impact extends beyond her entrepreneurial ventures; she has played pivotal roles in shaping education programs for industry giants like Prochem, Kaiser Permanente, and Marriott. As the former Senior Training Specialist for Kärcher, North America, her focus on building cleaning and maintenance, indoor air quality assessments, infection prevention/control, and microbial decontamination has set industry standards.
Currently serving as the President of RestorationCertified.com, Jessika leads one of the industry’s foremost IICRC Approved Schools. Here, she is dedicated to providing the inspection, infection control, cleaning, and restoration sector with cutting-edge online classes taught by exceptionally experienced instructors.
Among Jessika's numerous accolades is her status as an IICRC Approved Instructor, where she imparts her vast knowledge in cleaning, restoration, and bio-remediation through certification classes. Holding titles such as IICRC Master Textile Cleaner, Master Water Restorer, Master Fire & Smoke Restorer, ACAC Certified Indoor Environmentalist, Mold Remediator, and Certified Mold Professional, Jessika stands as a testament to her commitment to excellence.
Recognized by Restoration and Remediation Magazine in 2016, 2017, and 2018, Jessika earned the title of "The Best of the Best" in their Recognizing Women in Restoration awards. Additionally, she was voted as the IICRC Favorite Instructor, solidifying her reputation as an industry leader and educator.
Jessika M. James continues to inspire and elevate the cleaning and restoration profession, leaving an indelible mark on both her students and the industry at large.
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A dynamic force in the restoration industry, Mark San Souci wears many hats as a leader, business owner, speaker, and instructor. Renowned for his inspiring nationwide travels, Mark not only coaches industry leaders but also channels his passion into nurturing his own multimillion-dollar restoration company.
As a dedicated IICRC volunteer, Mark contributes significantly to multiple committees and notably serves as the Leader for the IICRC BCI Building Construction Inspector certification course. His commitment to elevating industry standards is evident in both his professional endeavors and volunteer efforts.
Mark's educational journey is as diverse as his professional role. Armed with an AS in Pre-Engineering, IICRC Master Restorer, WLS from the RIA, IICRC Certified Instructor, Certified Mold Inspector, Certified Methamphetamine Contractor with the Department of Environmental Quality, and a Licensed General Contractor, Mark stands at the pinnacle of academic and professional accomplishments. He seamlessly applies this wealth of knowledge to the restoration industry, providing the highest level of care for clientele.
Mark San Souci is not just a business leader; he is a visionary. His perspective on leadership aims to cultivate a culture of quality, de-centralized accountability, and integrity. Through his guidance, he propels organizations to new heights, leaving an indelible mark on the industry.
Away from the professional arena, Mark finds his greatest joy in the company of his wife, Makalina, raising their two sons amidst the serene beaches of Hawaii and the breathtaking landscapes of Montana, where they indulge in the joy of horseback riding through the mountains.
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A true pioneer in the cleaning and restoration industry, Kevin Rambke embarked on his journey by founding his own business in 1982. Over the years, he has seamlessly navigated every facet of water, fire, mold, and microbial contamination restoration and remediation. In 1999, driven by a quest for diversification, Kevin expanded his services into the disaster restoration reconstruction sector, discovering that structure inspection, engineering, and reconstruction were his true passions.
As the founder of a licensed contracting company, Kevin's influence extends across multiple West Coast states and international borders. His company is not confined to the western US but also leaves its mark in global territories, including China, Taiwan, and Thailand, where it performs catastrophe reconstruction. Kevin is an IICRC-certified Master technician, a testament to his mastery in the restoration field. Holding multiple US and international licenses and certifications in restoration, building inspection, and contracting service-related industries, he stands as a beacon of excellence.
Although partially retired, Kevin remains committed to imparting his wealth of knowledge and experience. Serving as an instructor and mentor, he dedicates his time to teaching structural inspection and assessment courses, with a specific focus on water, fire, and microbial damage. His passion for education reflects his desire to shape the next generation of industry professionals.
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Neil Liquez is the Chief School Administrator at Restoration Certified, where he oversees customer service and ensures the harmonious coordination of various facets within the organization.
With an extensive 8-year career journey, Neil has traversed diverse industries, showcasing his adaptability and versatile skill set. His professional voyage started with a remarkable 7-year tenure as a Customer Service and Admin Assistant for a leading travel company in the United States. During this period, Neil honed his communication skills and became adept at creating smooth and memorable experiences for customers. Collaborating closely with the management team, he efficiently handled various tasks, contributing to the overall success of the team.
Passionate about assisting others and armed with a rich background in customer service, admin support, and sales, Neil is a versatile professional dedicated to maintaining excellence in every aspect of his work.
As Chief Administrator at Restoration Certified, Neil is committed to delivering top-notch customer service and ensuring the smooth functioning of all operational facets. His belief in effective communication, meticulous organization, and dedication to excellence is evident in his professional approach.
Beyond his professional endeavors, Neil finds joy in utilizing his skills to positively impact the experiences of those he works with, contributing to a culture of excellence and collaboration.
Meet Randy Pierce, an esteemed Approved IICRC Instructor renowned for his expertise in textile cleaning. For the past several years, Randy has journeyed across the United States, enlightening students with his wealth of knowledge. Specializing in carpet cleaning, upholstery cleaning, odor control, and business marketing, Randy's classes are known for their comprehensive approach and engaging delivery.
Beyond his instructional endeavors, Randy boasts an impressive array of certifications, including IICRC Certified Master Textile Cleaner, Master Water Restorer, and Master Fire Restorer. With 19 years of experience as the owner/operator of a thriving textile cleaning and restoration company, Randy brings a wealth of practical wisdom to his teaching.
Randy's professional journey is marked by a diverse background, including roles in the Air Force, Pepco, and apartment communities. These experiences have not only honed his cleaning skills but have also cultivated strong management and leadership acumen.
In addition to his professional pursuits, Randy is deeply involved in his community, dedicating 19 years to the Boy Scouts as a scoutmaster and committee chair.
Randy's teaching style is characterized by his infectious positivity and motivational approach, making him one of the most sought-after instructors in the country. He empowers his students to excel in today's competitive business landscape by imparting advanced technical skills and innovative sales and marketing techniques.
Randy's specialties include stain removal, odor removal, green cleaning, carpet, and upholstery cleaning. With Randy as your guide, prepare to elevate your skills and thrive in the dynamic world of textile cleaning and restoration.
Doug’s knowledge of carpet; construction, dying methods, soil and stain repellents, and how each affects our ability to clean and restore – along with his ability to pass on this knowledge - is just a few of the many reasons for over 35 years he has had the privilege of assisting countless thousands of folks to use that knowledge to develop, operate, and contribute to their successful Carpet Cleaning businesses.
Sandy has birthed, owned, operated, and sold three full-service restoration businesses during her career. During that time, she’s been able to help many folks solve problems in their own restoration businesses. She’s had the privilege of being the Chair of the IICRC Fire & Smoke Restoration Technician (FSRT) Technical Advisory Committee for over 16 years. She’s an IICRC Triple-Master and has taken her 40+ years of in-field experience, education, and knowledge, and passed it on to her students wanting IICRC certifications for over 25 years.