Meet Your Team

Jessika M. James

President, RestorationCertified.com

With a remarkable career spanning over 32 years in the cleaning and restoration industry, Jessika M. James is a seasoned professional and a trailblazer in her field. In 1982, she co-founded her first cleaning, restoration, and bio-remediation company in the Northern California Bay Area, marking the start of a journey defined by innovation and expertise.

Her influence extends to major organizations like Prochem, Kaiser Permanente, and Marriott, where she helped shape education programs. As the former Senior Training Specialist for Kärcher North America, Jessika focused on:

• Building cleaning & maintenance
• Indoor air quality assessments
• Infection prevention/control
• Microbial decontamination

Currently, she leads as President of RestorationCertified.com, one of the foremost IICRC Approved Schools, offering cutting-edge online classes taught by top-tier instructors in inspection, infection control, cleaning, and restoration.

Jessika holds the following distinguished certifications:

• IICRC Master Textile Cleaner
• Master Water Restorer
• Master Fire & Smoke Restorer
• ACAC Certified Indoor Environmentalist
• Mold Remediator & Certified Mold Professional

She has been recognized by Restoration and Remediation Magazine in 2016, 2017, and 2018 as one of the "Best of the Best" in their Recognizing Women in Restoration awards and voted as the IICRC Favorite Instructor.

Jessika M. James continues to inspire and elevate the industry, making a lasting impact on students and professionals across the cleaning and restoration sector.

Neil Liquez

Chief Operations Officer, Restoration Certified

Neil Liquez is the Chief School Administrator at Restoration Certified, where he leads customer service operations and ensures seamless coordination across all aspects of the organization.

With an extensive 8-year career journey, Neil brings experience from diverse industries. His professional path began with a standout 7-year tenure as a Customer Service and Admin Assistant for a major travel company in the United States.

During this time, Neil developed exceptional communication skills and became known for creating smooth, memorable customer experiences. Working closely with management, he played a vital role in supporting daily operations and ensuring team success.

Passionate about helping others and backed by experience in customer service, admin support, and sales, Neil stands out as a dynamic and reliable professional.

At Restoration Certified, Neil is dedicated to:

• Delivering top-notch customer service
• Maintaining organizational efficiency
• Promoting clear communication and collaboration

Outside of work, Neil finds fulfillment in using his skills to enhance the experiences of those around him, continuously contributing to a culture of excellence and team harmony.

Mark San Souci

Instructor

A dynamic force in the restoration industry, Mark San Souci wears many hats as a leader, business owner, speaker, and instructor. Known for his inspiring travels across the country, Mark not only coaches industry professionals but also drives success within his own multimillion-dollar restoration company.

As a dedicated IICRC volunteer, Mark serves on multiple committees and is the Lead for the IICRC BCI (Building Construction Inspector) certification course, reflecting his deep commitment to advancing industry standards.

Mark’s educational background is as impressive as his leadership:

• AS in Pre-Engineering
• IICRC Master Restorer
• WLS (Water Loss Specialist) – RIA
• IICRC Certified Instructor
• Certified Mold Inspector
• Certified Methamphetamine Contractor – Department of Environmental Quality
• Licensed General Contractor

Mark applies this depth of expertise to provide top-tier restoration services and lead teams with excellence and innovation.

More than a business leader, Mark is a visionary. He champions a leadership philosophy rooted in quality, de-centralized accountability, and integrity, consistently helping organizations scale new heights.

Outside of work, Mark cherishes life with his wife Makalina and their two sons, finding joy in horseback riding through the stunning landscapes of Hawaii and Montana, where they share unforgettable family adventures.

Kevin Rambke

Instuctor

Kevin Rambke brings over 40 years of hands-on experience and leadership to the restoration industry. His career spans all major service areas including:

• Water damage mitigation
• Fire and smoke restoration
• Mold remediation
• Biohazard and trauma scene cleanup

A seasoned practitioner and highly respected trainer and consultant, Kevin has created and delivered restoration protocols and training programs across the United States and internationally in Taiwan, Thailand, and China.

He holds numerous IICRC certifications and is a certified mold remediator with exceptional knowledge of industry standards and best practices.

Kevin’s teaching style is rooted in real-world application. His training empowers restoration technicians with the practical skills, confidence, and insight needed to thrive in the field.

Known for his engaging delivery and unmatched expertise, Kevin is deeply passionate about helping students elevate their knowledge and grow their careers in the vital field of restoration.

Randy Pierce

Approved IICRC Instructor | Textile Cleaning Expert | Community Leader

Meet Randy Pierce, an esteemed IICRC Approved Instructor celebrated for his deep expertise in textile cleaning. For several years, Randy has traveled nationwide, educating students with his signature blend of knowledge, experience, and energy.

He specializes in:

• Carpet cleaning
• Upholstery cleaning
• Odor control
• Business marketing

Randy holds multiple prestigious credentials, including:

• IICRC Master Textile Cleaner
• Master Water Restorer
• Master Fire Restorer

With 19 years of hands-on experience as the owner/operator of a successful textile cleaning and restoration business, Randy brings a wealth of practical insight to his students. His real-world knowledge enriches every class with authenticity and clarity.

Randy's professional path includes impactful roles in the U.S. Air Force, Pepco, and apartment communities, giving him a unique edge in both management and field operations.

Beyond the classroom, Randy has given back to his community for nearly two decades, serving as a Boy Scouts scoutmaster and committee chair for 19 years—demonstrating leadership, mentorship, and service.

Known for his infectious positivity and motivational teaching style, Randy empowers his students to succeed in today’s competitive landscape by delivering both advanced technical training and innovative sales and marketing strategies.

His specialties include:

• Stain removal
• Odor removal
• Green cleaning
• Carpet and upholstery cleaning

With Randy as your instructor, prepare to level up your skills and thrive in the ever-evolving field of textile cleaning and restoration.

Doug Bowles

Instructor

Doug brings over 35 years of expertise in the carpet cleaning industry, earning the respect of professionals nationwide for his depth of knowledge and ability to teach it effectively.

His understanding of:

• Carpet construction
• Dyeing methods
• Soil and stain repellents
• And how each of these affects cleaning and restoration

What truly sets Doug apart is not just his technical mastery, but his ability to clearly and effectively pass on this knowledge—helping thousands of students and professionals develop, operate, and grow successful carpet cleaning businesses.

With a legacy rooted in both technical precision and passionate instruction, Doug continues to be a trusted mentor and guiding force in the carpet cleaning world.

Sandy Bowles

Instructor

Sandy has built an exceptional career in the restoration industry, having founded, owned, operated, and sold three full-service restoration businesses. Through these ventures, she has helped countless others solve challenges in their own restoration operations.

For over 16 years, Sandy has proudly served as the Chair of the IICRC Fire & Smoke Restoration Technician (FSRT) Technical Advisory Committee, leading the development of standards and advancing education in fire and smoke restoration.

As an IICRC Triple-Master, Sandy brings unmatched knowledge and in-field experience to the classroom. With 40+ years of real-world expertise and over 25 years as an IICRC instructor, she continues to guide and mentor professionals seeking industry certifications.

Sandy’s legacy is defined by her dedication to excellence, technical precision, and her passion for helping the next generation thrive in the cleaning and restoration industry.

Megan Lin

DevOps Engineer

Infrastructure, CI/CD, and monitoring.

Emmanuel Mabaling

Digital Operations Specialist | SEO & Web Expert

Emmanuel is a results-driven Digital Marketing Manager at Restoration Certified, with over 8 years of expertise in SEO, Social Media Management, and Web Development.

A proud 2014 graduate with a Bachelor of Science in Information Technology, Emmanuel blends deep technical knowledge with innovative marketing strategies to boost both digital presence and user experience.

As the driving force behind Restoration Certified’s online operations, Emmanuel ensures:

• Website performance is optimized
• SEO strategies are effective
• Customer digital interactions remain seamless

Beyond his in-house role, Emmanuel also delivers tailored client services including:

• SEO optimization
• Social media strategy
• Website development & maintenance

With a strong commitment to innovation and measurable results, Emmanuel continues to drive successful digital campaigns that support both Restoration Certified and its growing base of satisfied clients.

Nina Brooks

Marketing Lead

Strategy, branding, and campaigns.